About Sage Strategy Group
Helping Organizations Improve Customer Experience and Operational Performance
Sage Strategy Group is a customer experience and operations consulting firm that helps organizations identify the root causes of customer friction, operational inefficiencies, and service delivery challenges.
We work with consulting firms, government contractors, nonprofits, technology companies, and growing organizations to provide research, analysis, process improvement, documentation, and project support services that strengthen organizational performance and improve customer outcomes.
Our approach combines customer insight, operational analysis, stakeholder engagement, and practical implementation support to help organizations move from identifying problems to delivering measurable improvements.
Leadership
Sage Strategy Group was founded by Ellie White, a customer experience and operations strategist with a background in customer operations, business analysis, and organizational improvement.
Prior to founding Sage Strategy Group, Ellie held customer operations and business analysis roles supporting organizations including X (formerly Twitter), AGCO Corporation, and BitPay.
Her work has included identifying millions of dollars in profit-loss risk, improving customer retention, strengthening operational performance, and helping organizations better understand the customer experiences that drive business results.
Today, Sage Strategy Group brings together specialized professionals and project-based experts to support client initiatives across customer experience, operations, research, and organizational improvement.
Our Mission
To help organizations create better experiences for customers, stronger systems for employees, and sustainable operational improvements that support long-term growth.
Our Philosophy
We believe sustainable growth is the result of intentional design, not reactive execution.
Our role is to provide the clarity and strategic foundation organizations need to scale confidently.